FAQ
How can customer support be reached?
How can customer support be reached?
Questions or support requests can be submitted through the Contact page or by emailing info@bynurtura.com.
What is the return policy?
What is the return policy?
Items may be returned within 30 days if they meet the conditions described in the Return Policy.
Where does Nurtura ship?
Where does Nurtura ship?
Orders are shipped within Canada. Standard shipping is offered at no additional cost.
What are the delivery time expectations?
What are the delivery time expectations?
Handling generally takes 1–2 business days, and transit time is typically 6–8 business days. Additional details are provided in the Shipping Policy.
How can an order be tracked?
How can an order be tracked?
A tracking link is emailed once the order has been shipped. It can be used to view the most current delivery updates.
What payment methods are available?
What payment methods are available?
Nurtura accepts major credit and debit cards, PayPal, Apple Pay, Google Pay, and other options shown during checkout.