FAQ

Frequently Asked Questions (FAQ)

1. What are the delivery time estimates?

The following timeframes apply to orders delivered within Canada:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery time: 7–10 business days

Additional details can be found in the Shipping Policy.

2. Is free shipping available?

Yes. All orders delivered within Canada qualify for free shipping.
More information is available in the Shipping Policy

3. Where is Nurtura located?

Nurtura operates from Richmond Hill, Ontario, Canada.
Orders are fulfilled and shipped exclusively within Canada.

4. What happens if a defective item is received?

Items that are incorrect, damaged in transit, or otherwise defective may be returned within 30 days at no cost.
Refer to the Return Policy for full details.

5. Can an order be cancelled after it is placed?

A 24-hour cancellation window is available.
Cancellation requests must be submitted within this period.

6. What is the return policy?

Nurtura offers a 30-day return period. Full return conditions and procedures are outlined in the Return Policy.

7. When are refunds issued after a return is completed?

After a returned item is received and inspected, refunds are processed to the original payment method.
Refunds typically appear within 7 business days, depending on the payment provider.
See the Refund Policy for more information.

8. Are warranties or guarantees offered on products?

A 30-day warranty applies to all purchases.
Warranty conditions are included in the Return Policy.

9. How can customer support be contacted?

Support inquiries can be submitted through the Contact page or by emailing info@bynurtura.com.

10. Do you ship internationally?

No. Nurtura currently ships exclusively within Canada.

11. Is there a physical storefront?

Nurtura operates as an online-only retailer.

12. Are bulk orders accepted?

Bulk order requests are accepted. Additional information is available by contacting customer support.

13. What is the process for exchanging an item?

Information regarding exchanges is provided in the Return Policy.

14. How can an order be tracked?

Tracking information is provided by email after an order has been shipped.
Orders can also be tracked through the Track Order page.

Contact Information

Store Name: Nurtura
Address: 121 Duncan Road, Richmond Hill, Ontario, L4C 6J4, Canada
Email: info@bynurtura.com
Phone: (647) 360-1390

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to respond to your e-mail within a 1–2 business day time frame.